Integration | Palzin Feedback

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Zapier Integration

Getting Started with Zapier

Sign up for a free Zapier account to get started. To help you get the most out of your account, here are some popular pre-made Zaps.

How do I connect APP to Zapier?

Log in to your Zapier account or create a new account.
Navigate to "My Apps" from the top menu bar.
Now click on "Connect a new account..." and search for "Palzin Feedback"
Use your credentials to connect your Palzin Feedback account to Zapier.
Use the Zap Editor to create automated processes, or "Zaps." You don't need any coding knowledge to create a Zap. Just follow the instructions and you'll be able to build one in no time.
Need inspiration? See everything that's possible with Palzin Feedback and Zapier.

If you have any additional questions, reach out to contact@zapier.com

Credentials needed in Zapier from Palzin Feedback

Our Zapier integration lets you connect and automate your Palzin Feedback with more than 3000 apps.

Go to 'Settings'
Go to 'Integrations'
Scroll down to 'Zapier' and click through to the Zapier Integration Page.
Log in to your Zapier account and connect Palzin Feedback.

If you want to connect it, you'll need the API authentication code. You can find this code at the top of your 'Integrations' page on the Palzin Dashboard.

Slack Integration

The Palzin Feedback Slack integration allows you to automate notifications from your feedback boards directly into your Slack channels. This is a great way to keep your team updated on the latest feedback and comments.

Navigate to https://api.slack.com/apps. If needed, log into your Slack workspace and return back to that URL.
Click "Create New App".This is dialogue to create a new app in Slack.
For the app name enter Palzin Notifications, select the Slack workspace you want the notifications to be sent to, and click "Create App".
On the resulting Basic Information page, scroll down to the section titled "Display Information". Add a description, background color, an app icon, and save your changes. For the app icon, you may use the following image:

Palzin Logo

After you've saved your changes click "Incoming Webhooks" on the left-hand side of the screen and toggle the Off button to On.
Click on "Add New Webhook to Workspace" button at the bottom. This is where you'll configure which channel you want the notifications to appear. Once done, click Install.
Once that's configured, copy the new webhook URL. The Palzin Feedback integration with Slack will push the notifications through the Slack webhook URL.

Now let us add the Webhook URL to Palzin Feedback

Go to 'Settings'
Go to 'Integrations'
Scroll down to 'Slack'
In your Slack integration settings, paste the Webhook URL you have copied from Slack Website.
Now, please set up what notifications you'd like to receive and from which board:

If you don't want to have any more Slack notifications, simply 'disable' it.

Microsoft Team Integration

Our Microsoft Team integration allows you to automatically send notifications from your Palzin Feedback boards to your Microsoft Team channels.

In Microsoft Teams, go to Apps.
Scroll through the list of Connectors for Incoming Webhook, and choose Add or Configure.
Select the Microsoft Team Channel in which you want to send notifications too from Palzin.
Enter a name for the webhook e.g. Palzin Notifications, upload an image to associate with data from the webhook, we suggest the app icon below, and choose Create.

Palzin Microsoft Teams Logo

Copy the webhook to the clipboard.
Choose Done.

Now let us add the Webhook URL to Palzin Feedback

Go to 'Settings'
Go to 'Integrations'
Scroll down to 'Microsoft Team'
In your Microsoft Team integration settings, paste the Webhook URL you have copied from Microsoft Team.
Now, please set up what notifications you'd like to receive and from which board:

If you don't want to have any more Microsoft Team notifications, simply 'disable' it.

Add Chat to Feedback Portal

You can display your customer support chat on the public view (domain portal) of your Palzin Feedback roadmap and boards. This will allow customers to easily contact you for support.

Right now, we support:

Intercom
Crisp
Tidio
Helpscout

If you need any other chat tool to be integrated, just shoot us a message and we'll take care of it!

To add your chat to your Palzin Feedback domain:

Go to your dashboard
Go to the 'Settings'
Go to 'Integrations'
Scroll down to 'Chat widget'
Select your preferred chat widget and insert the data from your account

Google Analytics Integration

You can track user behaviour right from within your own Google Analytics account.

Go to 'Settings'
Go to 'Company'
Scroll down to 'Google Analytics'
Fill in the UA code of your Analytics and you're connected 🙌